Administrative

Paula Downes has worked in the field of Psychiatry for over 35 years. Her career has encompassed administrative roles in both clinical care and research in a variety of settings including Massachusetts General Hospital, Harvard Medical School, St. Luke’s Episcopal Hospital at the Texas Medical Center, and the Baylor College of Medicine in Houston.  She is currently the Program Manager for the Pediatric Psychiatry Obsessive-Compulsive Disorder and Tic Disorders Program at Mass General Hospital.

Elizabeth (Betty) Hayes joined our team in January 2023 as a Patient Service Coordinator and is the front line for our patients and clinicians.   Betty comes to us with over 22 years of experience as a claims processor/administrative assistant in the risk management department at Tufts Medical Center.

Pam Smethurst is our Resource Specialist who earned her Master of Liberal Arts in Psychology from Harvard University Extension School and her BA from Clark University.  She helps our families by connecting them to community care and support.  She also works with parents to better understand and navigate available behavioral health services and resources.